Give subscribers control instead of a support ticket
Every Curobi plan includes a 24/7 self-service customer portal. Letting subscribers manage their own subscriptions is not just a convenience — offering a skip or reschedule instead of a hard cancel is the single most effective lever a subscription program has against churn.
Curobi's customer portal is a 24/7 self-service area where subscribers can pause, skip a delivery, or cancel on every plan, and — on the Pro plan — change quantities, swap products, and edit their own delivery dates without contacting support.
On every plan, subscribers can pause, skip an upcoming delivery, or cancel from the portal. On the Pro plan they can also change quantities, swap products between deliveries, and edit their own delivery dates — the deeper self-service that cuts support tickets as a program scales.
The portal exists because most people who cancel are simply over-supplied for the moment, not gone for good. Giving them a way to skip or reschedule instead of cancelling keeps the subscriber and the revenue. It pairs with Curobi's cancellation save flows, which intercept the moment of cancellation with a pause or retention offer.
What Customer Portal gives you
- 24/7 self-service portal included on every plan
- Pause, skip a delivery, or cancel on every plan
- Change quantities, swap products, and edit delivery dates on Pro
- Fewer support tickets as your program scales
- Pairs with cancellation save flows at the moment of cancellation
Related terms: Cancellation Save Flow, Churn.
Questions merchants ask
- Can customers manage their own subscriptions?
- Yes. Every plan includes a 24/7 self-service customer portal where subscribers can pause, skip a delivery, or cancel. On the Pro plan they can also change quantities, swap products, and edit delivery dates without contacting support.
- Can subscribers skip a delivery or change their frequency?
- Yes. Every Curobi plan includes a 24/7 self-service portal where subscribers can skip an upcoming delivery, pause, or cancel; on the Pro plan they can also change quantities, swap products, and edit delivery dates. Offering a skip or reschedule is the most effective single feature for reducing subscription churn, because most people who cancel are simply over-supplied for the moment, not gone for good.